FasTrack Music Production Music Library

The Best Production Music...Fast!

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Customer Service

PLEASE NOTE: By accessing this website, You are deemed to have agreed to these Terms of Use. If You do not agree to these Terms of Use, You may not access or otherwise use this site.

Privacy & Security

FasTrack Music INC is committed to respecting your privacy. The purpose of this policy is to inform you of our security measures, and what personal information we may collect from you. This policy may be updated at any time. Please review this page periodically to be informed of the most recent updates to this Policy.

Collecting Information

We collect two types of information from users of the site.
The first type is information collected from you in order to complete transactions, such as name, address, telephone, email address, etc. The information you provide to us is for internal purposes, such as processing and confirming your orders, providing better customer service, announcing special offers, and maintaining your transaction history. We may use this information to contact you via telephone or email to address issues regarding your order or to ensure that you are satisfied with our services. When you place an order, your credit card number is encrypted before being sent to a secure payment processor. We do not view or store your credit card number on our servers or in our offices.

The second type is information that our system collects from your browser through tracking technologies such as “cookies”. “Cookies” are alphanumeric identifiers that recognize your browser when you visit our website. The information collected is used to identify customer traffic patterns and trends. This will enable us to improve our services and your music licensing experience.

Security Information

We do not share, sell, transmit or otherwise give your personal information to anyone for any reason other than to process your order. We protect your personal information by using the latest encryption technology. Unfortunately, no data transmission system can be guaranteed to be 100% secure over the internet. We cannot guarantee the security of any information you transmit to and from our website. Therefore, you will do so by your own choice. We encourage our service providers to handle all personal information in a responsible manner. We are not responsible and do not assume responsibility for any actions or manner in which information is used by third parties.

Please keep your password in a secure place and do not share it with others. Remember always to log off your account, especially if you share a computer


Delivery of Music Tracks

Upon completion of the checkout process, including your agreement to the terms and conditions, you will be provided a link to download high quality mp3 files of the music you have licensed. The high quality mp3 is encoded at 320 kb/s and is generally considered to be indistinguishable from CD audio. However, If you would like a 48 khz, 16 bit, AIFF File of your music selections, or another format, please contact us after you have purchased a license and we will make them available to you via FTP. Please include your order number on the contact form.

Licenses

Your license to use the music files for your specific need will be available to view and print on your account page once your payment has been received. No signature is required, however, you must agree to the Licensing Terms before completing your purchase. For a description of the types of Licenses available, please see our Rate Card. If you would like further information about the types of licenses, please contact us.

Ordering

At FasTrack Music, We aim to provide you the simplest and quickest method for finding and licensing the music you need for your project. Our ordering process is similar to other online stores. Simply browse or search for the the music that you need, then click on the “add to cart” button located in each track listing. Then proceed with the checkout process and you will be granted a license. One important thing to remember is that you must select a “License Type” from the drop down list in your cart in order to procede with the check out process. For detailed instructions on the various ways to use the FasTrack Music website, please visit our Instruction Page.

Payment & Pricing

We accept Visa, Master Card, American Express, and Discover credit/debit cards, as well as checks and money orders as payment for your license fees. Other methods of payment can be discussed by contacting us. The license fee is based on how the music will be used. For example, the same track will cost more for a national television commercial, than for a local radio program. For a detailed explanation of fees and license types, please see our Rate Card. For questions about Fees, please don’t hesitate to contact us.

Cue Sheets

A Music Cue Sheet is a standardized form for Performance Rights Organizations (PRO’s) such as BMI and ASCAP to track music usage and in turn, pay royalties to composers, songwriters and publishers. If you are using music in television or radio productions, or in films that will be presented in theaters outside of the United States, then you must file Music Cue Sheets with BMI, or ASCAP (or both) and with the foreign country’s PRO (or with your films distributor). For a sample of what a music cue sheet looks like, click here. Please be sure that your Music Cue Sheets are on file with the PROs before the first air date. For more information, please visit the websites of BMI or ASCAP.

My Account Information

Once you have created an account with FasTrack Music, you may view and update your account information at any time by logging in and clicking on “My Account”. From your account control panel, you may access and edit your important information, including names and passwords, billing addresses, and newsletter subscriptions. You may also view your order history, view and print your licenses, keep track of songs you have saved in your Project Bin, and download high quality tracks that you have licensed.

 

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